Managing “On-Demand” (Part 2 of 2): How should I execute in real-time?

Executing “On-Demand” is easier said than done. Running the delivery operations along with order-lifecycle management is an intense process. And if one wants to run this end-to-end operation in an optimal way with viable unit-economics, it layers in an all-new level of complexity into the execution. To get a perspective on why it’s important to …

Managing “On-Demand” (Part 1 of 2): What does it take to execute in real-time?

On-demand businesses have been on the rise and proliferating an increasing number of previously traditionally served industries. We have seen many domains becoming on-demand, especially in industries like food, transportation and home services in key markets. On-demand businesses are driving growth in many of these industries. For example, the online food business is estimated to …

Last Mile Delivery: 3rd Party or Insource?

In today’s instant consumption world most goods need to be made available at short notice. Consumer businesses offering products, goods and services on-demand have found favour and shown break-neck growth. This holds true for most consumer goods, not just food/grocery/electronics. E-commerce giants like Amazon have developed and mastered technology and processes for running reliable delivery …

Breaking down same-hour to same-day deliveries (Part 1): Should I provide door-delivery/service?

E-commerce has boomed globally over the last decade fuelled by increased internet penetration and availability of cheap smartphones. There are around 1.66 billion digital buyers worldwide and this number is projected to grow to 2.14 billion by 2021. More recently Asia-Pacific region has witnessed break-neck eCom growth due to declining mobile data costs, digital/ on-delivery …